• Incident Response Manager

    Job Locations US-TX-Austin
    Posted Date 8 months ago(5/30/2018 3:27 PM)
    Job ID
    2018-1459
    Category
    Incident Response
    Department
    Operations
    Type
    Full-Time Employee
  • Overview

    Do you want to be on the cutting edge of incident response and supporting the next generation of customer identity protection? If so, come and be a part of something extraordinary! An Incident Response Manager at AllClear ID works to help companies respond to and prepare for data breaches. We are looking for a creative problem solver who is focused on providing excellent service to our clients.

     

    Position Summary:

    The Incident Response Manager role requires the talents of an experienced client services professional, account manager, as well as a project manager. The Incident Response Manager’s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions. The Incident Response Manager also acts as a subject matter expert, supporting existing clients in developing their Incident Response Plans.  The Incident Response Manager will be responsible for responding to data incidents, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices.  The Incident Response Manager will have quarterly goals that are focused on the need to provide a high level of service to our clients and partners.

    Responsibilities

    ESSENTIAL FUNCTIONS

    Incident Response Managers are responsible for managing the customer-facing breach response for our clients from start to finish. They are also responsible for understanding and implementing breach response best practices and act as subject matter experts in helping existing clients develop their incident response plans.

    • First point of contact for existing customers experiencing a data breach
    • Manage detailed projects from start to finish while providing an excellent client experience
    • Ensure all client materials are delivered on time and error free
    • Respond reasonably to urgent customer events and deadlines with a level head
    • Establish a high level of organization to keep all parties focused and coordinated
    • Document and collaborate on best practices to respond to client needs and implementing breach responses
    • Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
    • Travel onsite to meet Reserved Response clients
    • Train operational team members on client incident response plans
    • Update and maintain client and breach opportunity record information
    • Submit opportunity provisioning records
    • Maintain and update client-facing frequently asked questions in team database
    • Create operational plans and reports for clients and internal team members

    Minimum Qualifications

    Knowledge/Skills/Abilities:

    • Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
    • Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
    • Experience managing projects that have scope
    • Ability to work collaboratively with different internal stakeholders to deliver on client needs
    • Strong oral and written communication skills as well as presentation skills
    • Exhibit keen attention to detail and accuracy
    • Ability to work outside of the confines of traditional work day and work week is required
    • Must be proficient with MS Office, MS Excel, MS Outlook

    Education/Experience:

     

    • Bachelor’s degree from accredited college
    • 3-5+ years’ experience in client account management and servicing large corporate accounts
    • Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
    • Ability to travel 15% of time

    Physical Demands (all required to be done for up to 8 hours or more a day):

    • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and handle objects, tools, or controls. The employee must occasionally lift or move up to 25 pounds. Reasonable exceptions or accommodations to these physical requirements are available.

    Join us at AllClear ID and enjoy the following benefits:

    • Comprehensive Medical Benefits, Life & Disability Insurance, Flex-Spending & Health Savings Plans
    • 401K Investment Plan
    • Commuter Benefits (heavily discounted parking, free transit passes)
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Free ID Theft and Credit Monitoring 

    Our Values:

    • Integrity is paramount.
    • Customer service above and beyond the expected.
    • Have fun together as a company.
    • We operate as one. We inspire one another to win.
    • We take pride and ownership in all that we do.

    This position is not eligible for relocation assistance or visa sponsorship.

     

    AllClear ID is an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, disability, gender identity, national origin, or protected veteran status.

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